Delivery and Returns
FREE USA STANDARD DELIVERY ON ALL ORDERS
Delivery estimate - 5-7 working days
Canada Standard Delivery | 0-5lb | $25
Canada Standard Delivery | 6lb-30lb | $30
Delivery estimate - 5-7 working days.
The delivery cost does not include customs duty, local taxes and handling charges.
Please order from our international store. Simply click the flag on the top menu and select UK/International.
If you have any queries, please get in touch with our Customer Service Team and we’ll get back to you as soon as we can.
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Our returns are free and trackable through ReBOUND.
To return an item please head to our Returns page.
We understand that you may wish to swap your item for a different size or colour. We are unable to offer any exchanges at the moment.
If you’d like a different size, colour or item, you'll need to place a new order via the dryrobe® website. It is your choice whether you reorder straight away, or wait until you have received your refund before placing the new order.
Please note: We strongly recommend sending items back to us by recorded or tracked delivery. dryrobe® is not responsible for any items that may go missing during transit.
C/O James and James
Suite A, 2235 Southwest Blvd
United States of America
Please register your return using this link before sending the order back.
In the unlikely event you have received a defective product, please get in touch with our Customer Service Team with the following information:
- Select 'Product' as the contact reason
- Your order number
- Which item is damaged/faulty
- A description of the fault/damage
- Photographic evidence
If your parcel has been damaged upon delivery, please take a photograph and send it straight to our our Customer Service Team.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the Customer Service Team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.
Please do not return any damaged goods unless advised by a member of our Customer Service Team, it may result in a slower resolution time.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Your statutory rights are not affected by this policy. If you have any concerns please do not hesitate to contact our Customer Service Team.