Delivery and Returns
Delivery & Returns
Free shipping to the US available from our International store.
If the product you’d like is currently unavailable it may be in stock from our international store, and we’re now offering free shipping to the US. Simply click the flag on the top menu and select UK/International to shop.
FREE UNITED STATES DELIVERY
Delivery estimate - 5-7 working days
Not available from US Website. Please order from our international store. Simply click the flag on the top menu and select UK/International.
International delivery costs are calculated at checkout. The delivery cost does not include customs duty, local taxes and handling charges.
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Our returns are free and trackable through ReBOUND.
We understand that many of your orders over the next few weeks will be Christmas gifts, so any orders placed over the festive season from 1st November 2021 can be returned up to the 31st January 2022, just in case it wasn’t quite right.
To return an item please head to our Returns page.
We understand that you may wish to swap your item for a different size or colour. We are unable to offer any exchanges at the moment.
If you’d like a different size, colour or item, you'll need to place a new order via the dryrobe® website. It is your choice whether you reorder straight away, or wait until you have received your refund before placing the new order.
Please note: We strongly recommend sending items back to us by recorded or tracked delivery. dryrobe® is not responsible for any items that may go missing during transit.
C/O James and James
Suite A, 2235 Southwest Blvd
United States of America
Please register your return using this link before sending the order back.
In the unlikely event you have received a defective item, please get in touch with our our Customer Service Team with the following information:
- Your order number.
- Which item is damaged/faulty.
- A description.
- Photographic evidence.
If your parcel has been damaged upon delivery, please take a photograph and send it straight to our our Customer Service Team.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the Customer Service Team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.
Please do not return any damaged goods unless advised by a member of our Customer Service Team, it may result in a slower resolution time.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Your statutory rights are not affected by this policy. If you have any concerns please do not hesitate to contact our Customer Service Team.