Delivery, Returns and Exchanges
We offer free US standard shipping for all orders, which is a typical delivery time of 5-7 working days.
We understand that many of your purchases will be Christmas gifts. To help you shop with confidence, any orders placed from November 1st can be returned or exchanged until January 31, 2026, just in case it wasn't quite right.
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact. Our returns are free and trackable through ReBOUND.
To return an item please head to our Returns page.
Please ensure all returned packages are sent via our returns portal, if sent outside our portal we cannot take responsibility for items that do not make it back to our warehouse.
FAQs
Shipping & Returns Information
FREE US SHIPPING
Delivery estimate - 5-7 working days
Shipping cost - Free
To return an item please head to our Returns page.
If you have any queries, please get in touch with our Customer Service Team and we’ll get back to you as soon as we can.
Exchanges
We understand that sometimes you just need a different size or colour. Whilst we don't offer direct exchanges, you can select our gift card option in the returns portal instead of a refund, enabling you to reorder the preferred item quickly and easily.
To return an item please head to our Returns page.
Faulty or Damaged
In the unlikely event you have received a defective product, please get in touch with our Customer Service Team with the following information:
- Select 'Product' as the contact reason
- Your order number
- Which item is damaged/faulty
- A description of the fault/damage
- Photographic evidence
If your parcel has been damaged upon delivery, please take a photograph and send it straight to our Customer Service Team. All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the Customer Service Team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.
Please do not return any damaged goods unless advised by a member of our Customer Service Team, it may result in a slower resolution time.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact our Customer Service Team.
