Returns
We hope that you are happy with your purchase, but understand if you need to return a product back to us. To return an item please follow the instructions below.
We understand that many of your orders over the next few weeks will be Christmas gifts, so any orders placed from the 1st November can be returned up to the 31st January 2025, in case it wasn’t quite right.
Last order date for delivery in time for Christmas is Tuesday 17th December.
- When you're ready to return, select create a return.
- Enter your order number and delivery ZIP code/email address then choose the items to return.
- Choose your most convenient return method. Print your personalized return label and returns form.
- Include your return form in your parcel and attach the return label. Return your parcel at your nearest drop-off point. Note - failure to include your returns form may result in your return not being processed.
We're at a start of a journey with ReBOUND, offering a convenient and free way to return items. Whilst we're getting set up there might be a slight delay in processing returns. Please allow up to 3 weeks for returns to be fully processed.