Received a faulty item?+
Received the wrong item? +
Exchanges +

Need to return an item?

We hope that you are happy with your purchase, but understand if you need to return a product back to us. To return an item please follow the instructions below.

  1. When you're ready to return, select create a return.
  2. Enter your order number and delivery ZIP code/email address then choose the items to return.
  3. Choose your most convenient return method. Print your personalized return label and returns form.
  4. Include your return form in your parcel and attach the return label. Return your parcel at your nearest drop-off point. Note - failure to include your returns form may result in your return not being processed.

We're at a start of a journey with ReBOUND, offering a convenient and free way to return items. Whilst we're getting set up there might be a slight delay in processing returns. Please allow up to 3 weeks for US/Canada returns to be fully processed.

Create a returnTrack your return
Returns policy +
Faulty or damaged products +
We use cookies to help deliver the best experience and allow us, and third parties, to optimise content for you. By continuing, you agree to our cookie policy.
More info