At Dryobe®, we believe in buying less, buying better. That’s why, since the beginning, every product we’ve produced has been made with high-quality materials and has been built to last for years and years. We’re so sure of the durability of our products that we back them with Dryrobe® Performance Guarantee.

Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials so you can keep getting out there and doing the things you love!

It covers Dryrobe® Advance and Tech-Lite changing robes for three years, and all other apparel and accessories for one year, from the date of purchase. This guarantee applies to any purchase from dryrobe.com made after the 1st January 2024.

Once you’ve contacted our Customer Service Team, we’ll arrange with you the process for sending it back and arranging for a replacement. If we can’t replace the item because it is customised or out of stock, we will try to repair it.

Products that are sent back to us and can be repaired will be fixed and then either donated to our Warmth Project partners or resold at a Seconds Sale to help raise money for some of the incredible charities we support.

Any accidental damage, improper care or negligence, normal wear and tear or the natural breakdown of materials are excluded from the guarantee. However, we’d encourage you to get in touch with us as we’re usually able to help. We are happy to advise you on how to fix damaged products and will have a range of solutions available for most problems.

Please get in touch with our Customer Service Team with your Dryrobe® order number (starting DR) and your problem with your product. If you can’t find your order number please still contact us any you have about the order (name, email, address etc.), and we should be able to find you on our system.