Frequently Asked Questions
On this page you'll find answers to the most commonly asked questions about dryrobe®.
Can I cancel or amend my order once it's placed?
It is not possible to amend an order once it has been placed.
When will I receive my delivery?
Most mainland US orders will arrive within 3-5 working days. For delivery information please see our designated Delivery & Returns page.
Do I have to pay for shipping?
We offer free US delivery as standard on all orders via USPS Priority Shipping, with a typical delivery time of 3-5 business days.
If the product you'd like is currently unavailable it may be in stock from our international store, and we're now offering free shipping to the US. Simply click the flag on the top menu and select UK/International to shop.
For full delivery information please see our designated Delivery & Returns page.
Are returns free?
If you need to send an item back to us, you will need to cover the cost of the shipment. However, if you place a new order with dryrobe® we will reimburse you for the cost of posting the original order back to us. Further information is on our Delivery and Returns page.
We understand that many of your orders over the next few weeks will be Christmas gifts, so any orders placed over the festive season can be returned up to the 31st January 2022, just in case it wasn’t quite right.
Do you offer exchanges?
We do not offer exchanges as prices vary between styles and sizes. However, you may return an item for a refund using the returns slip from the original parcel and we will issue a refund so you can place a new order for the preferred item. It is your choice whether you re-order straight away or wait until you've received your refund before placing the new order.
What size should I get?
Our sizing guide page offers useful information, including a handy size finder tool which lets you enter your height and measurements to help you find the perfect fit.
Check out our guide to kids sizes here.
What style should I get?
Our short sleeve is the original design which is ideal for having your hands free and makes pulling your arms inside to get changed a little quicker. If your primary use is for wearing whilst standing in the cold for long periods of time, for example, when spectating sport or after cold water swimming, the long sleeve will provide added warmth. Find out more on our How to choose your style page.
Do you offer discounts?
At dryrobe® we don’t have seasons or collections - we design our products to last and be functional all year round. A dryrobe® Advance will help you get changed and stay warm for years and years.
This is why we don't do general sales at any time of the year, we believe in the value of our product as a quality investment piece of kit.
We offer 10% off if you are a student, serving members of the United States armed forces (includes veterans and dependents) or first responders. If this applies to you please follow the instructions below to generate a discount code using VerifyPass.
Discounts are not applicable to gift cards, if you wish to purchase a gift card and you are eligible for a discount, please get in touch.
Also, if you are buying 5 or more dryrobe® Advance you can generate a 10% discount code on our discount page.
If you are a member of a team or club and wish to discuss bulk purchase or branding, please contact us.
Do you sell a dryrobe® for kids?
Yes, we now have a children’s range both for dryrobe® Advance and Towel dryrobe®. Check out our Kids Collection here.
How do I become an ambassador?
We love working with dedicated athletes and outdoor adventurers across many different sports and activities. Our team of dryrobe® ambassadors are individuals that share our values and passion for getting outdoors, inspiring us every day with their ability to push the limits of what is possible. We work closely with our team throughout the year and to ensure we're able to do this to the best of our abilities, we consider new ambassador applications once a year, during a specific application period.
Due to the ongoing global situation, we've made the decision to place the application period for 2021 on hold. We’re very sorry for any disappointment this may cause, but will be reviewing this and aim to have an update in the new year.
In the meantime, we’d love to connect with you on our social channels and welcome you to be a part of the dryrobe community - @dryrobe #dryrobeterritory
Keep doing what you love!
What is the dryrobe® performance guarantee?
At dryrobe® we are proud of our products and have tested them to their limits, ensuring they meet the highest possible standard. If you are not satisfied with the quality of your purchase we want to help. Under the dryrobe® Performance Guarantee, we will repair or refund products due to defects in workmanship and/or materials within a year of purchase.
The dryrobe® Performance Guarantee covers the original owner (with proof of purchase). Products damaged through accident, improper care or negligence, normal wear and tear or the natural breakdown of materials is excluded from the guarantee. Damage due to wear and tear can be repaired at a reasonable charge (at our discretion).
How do I wash my dryrobe®?
For advice on caring for your dryrobe®, please see our care instructions page.
Is the dryrobe® Advance fully waterproof?
Yes, the dryrobe® Advance is 100% waterproof and 100% windproof.
I think my zipper is faulty
The YKK® Zip is a chunky two-way reversible zipper, which means you can operate it with your arms either inside or outside. You can also partially unzip it from the bottom to allow more movement if needed for: changing, walking, sitting or driving. There’s also an easy to grab, branded pull tag too.
The zipper can only operate when both parts are seated at the bottom. The large tooth needs to be inserted into the top part, you can then pull the top part up, leaving the bottom part at the bottom, to zip up the robe. Check out this handy video:
I can’t seem to find the colour I want in the size and style I would like. What should I do?
We don't make every size in every colorway.
The short sleeve is the original design for using the dryrobe® as a changing robe. This is our core range and comes in the classic dryrobe® core color style of black outer with a range of bold colored fleece linings.
The long sleeve is available in the core colors too, but is also available in a range of color and camo outers.
If you select the dryrobe® style you would like on our website, and your preferred size, this will reveal the range of colors available.
Will the car seat cover fit my XL van/swivel chair/captain seats?
Our car seat covers usually do fit captain seats and swivel chairs, the covers fit quite snug around the base as they are elasticated and have hook and loop straps too.
