Can I cancel or amend my order once it's placed?

It is not possible to amend an order once it has been placed.

Can I exchange my item for a different size or colour?

We understand that sometimes you just need a different size or colour. Whilst we don't offer direct exchanges, you can select our gift card option in the returns portal instead of a refund, enabling you to reorder the preferred item quickly and easily.

When will I receive my delivery?

This depends on where you're based, when you placed your order and which delivery service you chose at checkout. For full delivery information please see our designated Delivery & Returns page.

Do I pay for shipping?

We offer free US standard shipping for all orders, which is a typical delivery time of 5-7 working days. For more information please see our designated Delivery & Returns page.

Can I embroider my Dryrobe® Advance myself or through my local embroidery company?

Yes, the Dryrobe® Advance has a hidden access zip under the right arm inside so it is possible to get between the outer shell and the fleece lining. Please make sure your local embroidery company only embroider the outer shell and apply a waterproof backing to the embroidery.

We are not able to offer a refund on any customised garments unless they are faulty.

Do you offer any discounts?

We don't do any general sales or discounts at any time of the year as we believe in the value of our product as a quality investment piece of kit, but we can offer 10% off if you are based in the US and are a student, serving member of the military or a veteran, medical staff, or work for the emergency services on presentation of valid ID. Head to our Discounts page to find out more.

Can I get a discount for a bulk order?

Yes, we can offer bulk discounts when purchasing five or more Dryrobe® changing robes. Please contact our customer service team with your desired quantity of units. For teams and clubs please email custom@dryrobe.com.

Do you sell a Dryrobe® for kids?

Yes, we have a children’s range both for Dryrobe® Advance and Towel Dryrobe. Check out our Kids Collection here.

How do I become an ambassador?

We love working with dedicated athletes and outdoor adventurers across many different sports and activities. Our team of Dryrobe® ambassadors are individuals that share our values and passion for getting outdoors, inspiring us every day with their ability to push the limits of what is possible.

We are not actively looking for new ambassadors to join our team, but we always we love to connect with our fans on our social channels and welcome you to be a part of the Dryrobe® community - @dryrobe #dryrobeterritory.

I want to try a Dryrobe® on, where is my nearest stockist?

If you would like to find your nearest stockist, please get in touch using our online contact form (with your location) and our Customer Service Team will point you in the right direction.

What is the Dryrobe® performance guarantee?

At Dryobe®, we believe in buying less, buying better. That’s why, since the beginning, every product we’ve produced has been made with high-quality materials and has been built to last for years and years. We’re so sure of the durability of our products that we back them with Dryrobe® Performance Guarantee.

Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials so you can keep getting out there and doing the things you love!

It covers Dryrobe® Advance and Tech-Lite changing robes for three years, and all other apparel and accessories for one year, from the date of purchase. This guarantee applies to any purchase from dryrobe.com made after the 1st January 2024.

Find out more about Dryrobe® Performance Guarantee here.

How do I wash my Dryrobe®?

For advice on caring for your dryrobe®, please see our care instructions page.

Is the Dryrobe® advance fully waterproof?

Yes, the Dryrobe® advance is 100% waterproof and 100% windproof.

I think my zip is faulty

The Dryrobe® Advance features a chunky YKK® two-way reversible zip, which enables you to operate it with your arms either inside or outside of the change robe. You can also partially un-zip it from the bottom to allow more movement if needed for changing, walking, sitting or driving. There’s also an easy to grab, branded pull tag too.

How to operate when closing

1. Pull the upper slider down until it touches the bottom slider.
2. Insert the separable pin to the very bottom slider. Make sure it’s completely inserted.
3. Pull up the upper slider to close the zip.

How to operate when opening

1. Completely pull down the top slider until it touches the bottom slider.
2. Gently pull out the separable pin.

Find our handy video here. If you are still experiencing difficulties please contact customer service team.

I can’t seem to find the colour I want in the size and style I would like. What should I do?

We don't make every size in every colourway. The long sleeve has a wider range of colour options compared to the short sleeve. If you select the Dryrobe® style you would like on our website, this will reveal the range of colours and available sizes.

Will the car seat cover fit my XL van/ swivel chair/ captain seats?

Our car seat covers usually do fit captain seats and swivel chairs, the covers fit quite snug around the base as they are elasticated and have velcro straps too.